Accessibility Statement

Cogent Rehab is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C).

These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst Cogent Rehab strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact cogent Rehab by phone (905-635-4422) or e-mail (contactus@cogentrehab.com).

Your feedback will help us make improvements.

Accessibility At Cogent Physical Rehabilitation Center

Providing goods, services or facilities to people with disabilities
Cogent Physical Rehabilitation Center is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Cogent Physical Rehabilitation Center understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Cogent Physical Rehabilitation Center is committed to complying with both the Ontario Human Rights Code and the AODA.
Cogent Physical Rehabilitation Center is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Assistive Device Use At Cogent Physical Rehabilitation Center

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
We will do our best to provide alternative options including possible home visits or assistance with finding other outpatient resources to accommodate them.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.

Communication At Cogent Physical Rehabilitation Center

We will communicate with people with disabilities in ways that take into account their disability. This may include the following:

Telephone
Fax
Electronic correspondence (email)
Letter mail
In person
Through authorized persons or caregivers where applicable and appropriate

We will work with the person with a disability to determine what method of communication works for them.

Service Animals At Cogent Physical Rehabilitation Center

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:

1. College of Audiologists and Speech-Language Pathologists of Ontario

2. College of Chiropractors of Ontario

3. College of Nurses of Ontario

4. College of Occupational Therapists of Ontario

5. College of Optometrists of Ontario

6. College of Physicians and Surgeons of Ontario

7. College of Physiotherapists of Ontario

8. College of Psychologists of Ontario

9. College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:

1. explain why the animal is excluded, or

2. discuss with the customer another way of providing goods, services or facilities

Support Persons At Cogent Physical Rehabilitation Center

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In certain cases, [organization name] might require a person with a disability to be accompanied by a support person for the health or safety reasons of the person with a disability or others on the premises.
Before making a decision, Cogent Physical Rehabilitation Center will consult with the person with a disability to understand their needs, consider health or safety reasons based on available evidence or determine if there is no other reasonable way to protect the health or safety of the person or others on the premises.
If Cogent Physical Rehabilitation Center determines that a support person is required, we will waive the admission fee for the support person

Notice of Temporary Disruption At Cogent Physical Rehabilitation Center

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Physiotherapy and Beyond will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Services/Facilities include Therapy services, Fitness services, Dietetic services and Administration services
The notice will be made publicly available in the following ways:

Electronic communication via social media and/or website as appropriate
Use of digital signage on premises as required
Use of temporary physical signage as required

Training At Cogent Physical Rehabilitation Center

Cogent Physical Rehabilitation Center will provide accessible customer service training to:

all employees and volunteers
anyone involved in developing our policies
anyone who provides goods, services or facilities to customers on our behalf.

Staff will be trained on accessible customer service within two weeks after being hired.

Training will include:

purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
cogent Physical Rehabilitation Center’s policies related to the customer service standard
how to interact and communicate with people with various types of disabilities
how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
how to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities. These include: doors, payment terminals, computers, telephones, restrooms.
what to do if a person with a disability is having difficulty in accessing Cogent Physical Rehabilitation Center’s goods, services or facilities

Staff will also be trained when changes are made to our accessible customer service policies.

Feedback Process At Cogent Physical Rehabilitation Center

Cogent Physical Rehabilitation Center welcomes feedback on how we provide accessible customer service.

Customer feedback will help us identify barriers and respond to concerns.

Customers will be notified of how to provide feedback in the following ways:

In person
By letter mail
Electronic correspondence (Email)
By phone

Customers who wish to provide feedback on the way Cogent Physical Rehabilitation Center provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

In person
By letter mail
Electronic correspondence (Email)
By phone

All feedback, including complaints, will be handled in the following manner:

Feedback will be directed to the Clinic Manager and Clinic Director

Customers can expect to hear back in less than 30 days.

Cogent Physical Rehabilitation Center will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Notice of Availability of Documents At Cogent Physical Rehabilitation Center

Cogent Physical Rehabilitation Center will notify the public that documents related to accessible customer service, are available upon request by posting a notice in the clinic premises
Cogent Physical Rehabilitation Center will provide this document in an accessible format or with communication support, on request.
We will consult with the person making the request to determine the suitability of the format or communication support.
We will provide the accessible format in a timely manner and, at no additional cost.

Modification To This or Other Policies

Any policies of Cogent Physical Rehabilitation Center that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.