Yes — at Cogent Rehab in Burlington, many of our patients have their treatments covered by insurance. If you have extended health benefits through your employer or a family member, or if you were involved in a motor vehicle accident, there is a strong likelihood that your care will be covered. **Extended Health Benefits** - Review the details of your coverage in your Extended Health Manual or check with your Human Resources department. Coverage varies depending on the plan, so confirming your eligibility is important. **Direct Billing for Your Convenience** - We can bill most major insurance companies directly on your behalf. This means less paperwork and faster access to care. **If Coverage Is Declined** - If, for any reason, your insurance provider does not approve the claim, you will be responsible for paying us directly. You can then seek reimbursement from your insurance provider. **Tip:** Patients injured in motor vehicle accidents (MVA) in Ontario may also qualify for treatment under auto insurance benefits (MIG and catastrophic guidelines). Our team can guide you through the process and help coordinate the necessary paperwork.

At Cogent Physical Rehabilitation Center in Burlington, we do not provide physiotherapy services covered under OHIP. Who Qualifies for OHIP-Covered Physiotherapy? OHIP-funded physiotherapy is available only at designated OHIP clinics for patients who meet specific eligibility criteria: • Individuals under 18 years of age • Individuals 65 years of age or older • Patients who have had a related overnight hospital stay in Ontario and require physiotherapy for recovery Where Can You Access OHIP Physiotherapy? If you qualify, you must attend a clinic specifically designated by OHIP to provide these services. These clinics are funded by the Ontario government to serve patients under the program. How We Can Help While we are not an OHIP-funded clinic, we offer private, extended health benefits, WSIB, and motor vehicle accident (MVA) insurance coverage options for physiotherapy. This allows us to provide personalized, evidence-based care without the wait times often associated with OHIP programs. If you’re unsure whether you qualify for OHIP coverage or would like to explore private physiotherapy options, contact our clinic. We’ll be happy to guide you toward the best care for your needs.

Yes, Cogent Physical Rehabilitation Center in Burlington accepts patients through the Workplace Safety and Insurance Board (WSIB) program. How It Works • To begin physiotherapy under WSIB, your claim must first be approved by WSIB. • Once approved, your treatment at Cogent Rehab will be directly covered through the WSIB program. • If your claim is still pending, you may choose to pay for your appointments upfront. Once your claim is approved, you can then be reimbursed through WSIB. Our Support During the Process We understand that navigating the WSIB system can feel overwhelming. Our team is here to: • Guide you through the approval process • Answer your questions about coverage and documentation • Ensure your care continues smoothly while you wait for authorization If you’ve been injured at work, contact our clinic today. We’ll help you understand your WSIB coverage and get started with a treatment plan designed to restore your mobility, reduce pain, and support your return to work.

No, you do not need a doctor’s referral to book a physiotherapy appointment at Cogent Physical Rehabilitation Center in Burlington. Patients can self-refer and begin treatment right away. However, it’s important to check the details of your extended health benefits plan. While many insurance providers allow direct access to physiotherapy, some health plans may require a physician’s referral before they will reimburse treatment costs. To avoid surprises, we recommend reviewing your benefits manual or speaking with your Human Resources department if you’re covered under an employer plan. At Cogent Rehab, we make the process as smooth as possible so you can start your recovery without delay.

At your initial consultation at Cogent Physical Rehabilitation Center in Burlington, your physiotherapist will begin with a detailed interview and physical assessment to understand your condition, past medical history, lifestyle, and goals. You won’t just leave with answers—we believe in starting treatment right away. That means you’ll begin to benefit from your first visit. Depending on your needs, your treatment plan may include: • Education about your condition and strategies to optimize recovery • Manual therapy (hands-on techniques to restore movement and reduce pain) • Therapeutic modalities, such as electrical stimulation, biofeedback training, or acupuncture • Customized exercise programs to improve strength, mobility, balance and function If you are a returning patient, your physiotherapist would also review your home exercise program and help you progress or regress them as needed and based on your goals. Each session is designed to be personalized, evidence-based, and goal-oriented, helping you return to your normal activities as quickly and safely as possible.

At Cogent Physical Rehabilitation Center in Burlington, we understand that when you’re in pain or dealing with limited mobility, you don’t want to wait weeks for care. That’s why we prioritize timely access to physiotherapy. Most patients are booked to see a licensed physiotherapist within 24–48 hours of contacting our clinic. In most cases, same-day appointments may be available, especially for urgent needs. We encourage you to call us or request an appointment online today so we can reserve a time that works best for you.

We accept patients who have claims through through auto insurance. Kindly, bring along your claim number, insurance adjuster’s contact information, and any other relevant information to your initial appointment.

We require 24 hours notice for the cancellation of your appointment, otherwise a $50 charge will apply.