Question 1

Do you accept insurance for physiotherapy?

Accepted Answer

Yes — at Cogent Rehab in Burlington, many of our patients have their treatments covered by insurance. If you have extended health benefits through your employer or a family member, or if you were involved in a motor vehicle accident, there is a strong likelihood that your care will be covered.

**Extended Health Benefits**
- Review the details of your coverage in your Extended Health Manual or check with your Human Resources department. Coverage varies depending on the plan, so confirming your eligibility is important.

**Direct Billing for Your Convenience**
- We can bill most major insurance companies directly on your behalf. This means less paperwork and faster access to care.

**If Coverage Is Declined**
- If, for any reason, your insurance provider does not approve the claim, you will be responsible for paying us directly. You can then seek reimbursement from your insurance provider.

**Tip:** Patients injured in motor vehicle accidents (MVA) in Ontario may also qualify for treatment under auto insurance benefits (MIG and catastrophic guidelines). Our team can guide you through the process and help coordinate the necessary paperwork.

Question 2

Can you use OHIP for physiotherapy at Cogent Rehab?

Accepted Answer

No, you can’t use OHIP for physiotherapy at Cogent Rehab. We’re a private clinic, so your physiotherapy visits are not OHIP-covered. If you need OHIP-funded care, you’ll need to visit a designated OHIP clinic and confirm your eligibility. If you’re unsure about coverage, check with your insurer before booking.

Question 3

Do you accept patients under WSIB?

Accepted Answer

Yes, Cogent Physical Rehabilitation Center in Burlington accepts patients through the Workplace Safety and Insurance Board (WSIB) program.

How It Works
To begin physiotherapy under WSIB, your claim must first be approved by WSIB.
Once approved, your treatment at Cogent Rehab will be directly covered through the WSIB program.
If your claim is still pending, you may choose to pay for your appointments upfront. Once your claim is approved, you can then be reimbursed through WSIB.

Our Support During the Process
We understand that navigating the WSIB system can feel overwhelming. Our team is here to:
Guide you through the approval process
Answer your questions about coverage and documentation
Ensure your care continues smoothly while you wait for authorization

If you’ve been injured at work, contact our clinic today. We’ll help you understand your WSIB coverage and get started with a treatment plan designed to restore your mobility, reduce pain, and support your return to work.

Question 4

Do I need a doctor's referral for a physiotherapy appointment?

Accepted Answer

No, you do not need a doctor’s referral to book a physiotherapy appointment at Cogent Physical Rehabilitation Center in Burlington. Patients can self-refer and begin treatment right away.

However, it’s important to check the details of your extended health benefits plan. While many insurance providers allow direct access to physiotherapy, some health plans may require a physician’s referral before they will reimburse treatment costs.

To avoid surprises, we recommend reviewing your benefits manual or speaking with your Human Resources department if you’re covered under an employer plan.

At Cogent Rehab, we make the process as smooth as possible so you can start your recovery without delay.

Question 5

What happens during my appointments?

Accepted Answer

At your initial consultation at Cogent Physical Rehabilitation Center in Burlington, your physiotherapist will begin with a detailed interview and physical assessment to understand your condition, past medical history, lifestyle, and goals.
You won’t just leave with answers—we believe in starting treatment right away. That means you’ll begin to benefit from your first visit.

Depending on your needs, your treatment plan may include:
Education about your condition and strategies to optimize recovery
Manual therapy (hands-on techniques to restore movement and reduce pain)
Therapeutic modalities, such as electrical stimulation, biofeedback training, or acupuncture
Customized exercise programs to improve strength, mobility, balance and function

If you are a returning patient, your physiotherapist would also review your home exercise program and help you progress or regress them as needed and based on your goals.

Each session is designed to be personalized, evidence-based, and goal-oriented, helping you return to your normal activities as quickly and safely as possible.

Question 6

How soon can I get an appointment?

Accepted Answer

At Cogent Physical Rehabilitation Center in Burlington, we understand that when you’re in pain or dealing with limited mobility, you don’t want to wait weeks for care. That’s why we prioritize timely access to physiotherapy.

Most patients are booked to see a licensed physiotherapist within 24–48 hours of contacting our clinic. In most cases, same-day appointments may be available, especially for urgent needs.

We encourage you to call us or request an appointment online today so we can reserve a time that works best for you.

Question 7

Do you accept patients under Automobile Insurance?

Accepted Answer

We accept patients who have claims through through auto insurance. Kindly, bring along  your claim number, insurance adjuster’s contact information, and any other relevant information to your initial appointment.

Question 8

What is your clinic's cancellation policy?

Accepted Answer

We require 24 hours notice for the cancellation of your appointment, otherwise a $50 charge will apply.

Question 9

Can physiotherapy help prevent future injuries?

Accepted Answer

Yes. Physiotherapy can be very helpful for injury prevention. At Cogent Rehab, we look at movement patterns, strength, balance, and daily habits so we can reduce the risk of repeat injuries and support long-term wellness, performance, and independence.

Question 10

How many physiotherapy visits will you need?

Accepted Answer

It depends on your condition, your goals, how long you’ve had the issue, and how your body responds to treatment. At your first visit, your physiotherapist will assess you and explain a care plan that makes sense for you. You may only need a few sessions, or you may benefit from a longer program for a more complex concern. We’ll review your progress with you and adjust your treatment as needed.

Question 11

Do you treat patients of all ages?

Accepted Answer

Yes. We work with a wide range of patients, from children to older adults. Each treatment plan is tailored to the person in front of us, so care stays appropriate, practical, and focused on your goals.

Question 12

What should I bring to my first physiotherapy appointment?

Accepted Answer

Please bring any relevant insurance information, your claim number if you have a WSIB or auto insurance case, and a list of your medications and past injuries or surgeries. If you have a referral or imaging reports, those can help too. Wear comfortable clothing so we can assess the area being treated easily.

Question 13

What types of conditions do you treat at Cogent Rehab?

Accepted Answer

We treat a wide range of conditions, including sports injuries, workplace injuries, post-surgical recovery, neck and back pain, joint pain, neurological conditions, balance problems, and chronic movement issues. Our focus is not just pain relief, but helping you regain strength, confidence, and everyday function.

Frequently Asked Questions